Hi all,
We are glad to announce the new SAP Business One Note Search. This new application is available under the "Get Support" tab.
With this newly refreshed application, you will enjoy a clean and intuitive user interface, as well as advanced filter options.
Check the video How to work with SAP Note search.
Associated with a better search UI for SAP notes, we also implemented an end-to-end lifecycle as well as executed an intensive clean-up of existing notes. Through archiving notes which are not relevant for the current installed base anymore, we have reduced the number of released SBO* notes by more than 50%.
As notes are the most important and central instrument in the lifecycle management of SAP Business One, we set the following objectives:
- Avoid waste caused by irrelevant SAP notes (spoiling search results, provoke useless accesses, and the use in customer incidents)
- Significantly reduce the number of notes released to external an increase the quality of the published material
- Simplify information search for SAP partners and customers, and SAP consultants via SAP notes
- Lower the total costs in areas of implementation, operation, support, and maintenance
We are constantly working on optimizing the SAP notes knowledge base for you, archivingremaining out-of-date notes and reviewing/improving all other notes (metadata such as validity, clarity, etc.). Besideswe willalsosimplify the note categoriesshortly.
I'llupdate you another timeonsome more details.
Best, Peter
